Terms of Service
Last Updated: September 20, 2026
Welcome to Mattress Don. These Terms of Service govern your access to and use of the Mattress Don website, including our online store, product listings, content, services, communications and any purchases made through our website.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase products through our website.
1. About Mattress Don
This website is operated by Mattress Don LLC (“Mattress Don,” “we,” “us,” or “our”).
Mattress Don is a family-owned and operated mattress distribution business offering premium mattresses and related products to customers through our online and local operations.
Our inventory may include new, overstock, open-box, clearance, returned, discontinued and other specially priced mattresses and products. Because our inventory is constantly changing, product availability, condition, specifications and pricing may vary.
2. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You may not use the website:
For any unlawful or unauthorized purpose;
To violate any applicable federal, state or local law;
To infringe upon the intellectual property rights of Mattress Don or others;
To interfere with the operation or security of the website;
To transmit viruses, malware or other harmful code;
To attempt to gain unauthorized access to our systems or accounts;
To use automated methods to scrape, copy or collect website content without our written permission;
To submit false, misleading or fraudulent information; or
To engage in conduct that could harm Mattress Don, our customers or our website.
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, website or other users.
3. Product Information and Inventory
We make reasonable efforts to provide accurate product descriptions, photographs, measurements, specifications, conditions and pricing.
However, inventory may change quickly, and occasional errors may occur.
Product photographs may include manufacturer images, representative images or photographs of actual inventory. Unless specifically stated otherwise, an image should not be interpreted as a guarantee that the exact pictured item is the item available for purchase.
Mattress Don may sell products in different conditions, including:
New;
Overstock;
Open-box;
Clearance;
Returned;
Discontinued; and
Other specially discounted inventory.
The condition of each product should be reviewed carefully before purchase.
Where applicable, the product listing, invoice, sales agreement or other written documentation will identify the condition and applicable terms of the specific product purchased.
4. Pricing
Prices displayed on our website are subject to change without notice.
Mattress Don may offer products at prices below traditional retail pricing due to our distribution relationships, inventory availability, overstock, clearance opportunities, open-box inventory and other purchasing arrangements.
A price displayed on our website does not guarantee that the same price will remain available at a later time.
Promotional pricing may be limited by product, size, quantity, location, condition or availability.
We reserve the right to correct pricing errors, including errors caused by technical issues, data-entry errors or incorrect information supplied to us.
5. Orders and Acceptance
Submitting an order through our website constitutes a request to purchase the selected product or service. An order is not considered accepted until Mattress Don confirms the order.
We reserve the right to accept, decline or cancel an order for legitimate business reasons, including:
Product unavailability;
Pricing or listing errors;
Inventory discrepancies;
Suspected fraud or unauthorized activity;
Incorrect customer information;
Payment problems; or
Other circumstances affecting our ability to fulfill the order.
If we cancel an order after payment has been received, we will provide any refund required under applicable law and our applicable policies.
6. Product Condition
Because Mattress Don offers multiple categories of inventory, customers are responsible for reviewing the condition of the specific product before completing a purchase.
Unless expressly stated otherwise, discounted, open-box, clearance, returned or other specially priced inventory may have different warranty, return or exchange terms than new retail inventory.
Any known condition issues that are part of the product listing or sale description should be considered part of the purchase.
Customers should contact Mattress Don before purchasing if they have questions regarding:
Product condition;
Packaging;
Original seals;
Cosmetic imperfections;
Warranty coverage;
Manufacturer warranty;
Mattress firmness or comfort;
Returns or exchanges; or
Delivery.
7. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Refund & Exchange Policy and any additional terms disclosed to the customer before purchase.
Different products may have different return or exchange eligibility based on the product's condition, manufacturer, price, warranty and applicable sales terms.
Customers should review the applicable return or exchange terms before completing a purchase.
Nothing in these Terms is intended to eliminate or limit any rights that cannot legally be waived under applicable law.
8. Manufacturer Warranties
Some products may include a manufacturer's warranty, while other products may not.
Where a manufacturer's warranty applies, the manufacturer's warranty terms control the scope of that warranty.
Mattress Don does not represent that every product carries a manufacturer's warranty.
Customers should review the applicable warranty information before purchase.
Where a written warranty applies, Mattress Don will make applicable warranty information available as required by law. Federal rules require applicable written warranty terms to be available to consumers before purchase.
9. Delivery
Delivery availability, pricing, scheduling and service areas may vary by location and product.
Delivery estimates are estimates and are not guaranteed unless Mattress Don expressly provides a guaranteed delivery commitment in writing.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible.
Additional delivery charges may apply for certain locations, stairs, difficult access, special handling or other circumstances disclosed before delivery.
For online purchases, we will communicate applicable delivery information in accordance with the order and applicable law.
10. Product Availability
Our inventory changes frequently.
A product displayed on our website may become unavailable before an order is completed or before an order is confirmed.
We reserve the right to limit quantities and availability.
Products may be discontinued or removed from the website at any time.
11. Accuracy of Website Information
We make reasonable efforts to maintain accurate information on our website. However, we do not guarantee that all information will always be complete, accurate, current or error-free.
This includes, but is not limited to:
Product descriptions;
Prices;
Photographs;
Measurements;
Availability;
Specifications;
Promotions;
Delivery information; and
Other website content.
If we discover an error, we reserve the right to correct it and, where appropriate, cancel or modify an affected order.
12. Third-Party Manufacturers and Brands
Mattress Don may offer products manufactured by third-party companies and brands.
The appearance of a brand or manufacturer on our website does not mean that Mattress Don is owned by, controlled by or affiliated with that manufacturer unless expressly stated.
Manufacturer names, logos, trademarks and product names belong to their respective owners.
Any manufacturer warranty, product specification or manufacturer policy is subject to the terms established by the applicable manufacturer.
13. Intellectual Property
All original content created by Mattress Don and displayed on this website, including text, graphics, logos, photographs, designs, page layouts and other materials, is owned by or licensed to Mattress Don unless otherwise indicated.
You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit Mattress Don's website content without our prior written permission.
Nothing in these Terms grants you ownership of Mattress Don's trademarks, logos or other intellectual property.
14. Customer Reviews, Comments and Submissions
If you submit reviews, comments, photographs, testimonials, suggestions, ideas or other content to Mattress Don, you represent that you have the right to provide that content and that it does not violate the rights of another person or entity.
By submitting content to Mattress Don, you grant Mattress Don a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify and distribute that content in connection with our business and marketing activities.
We reserve the right to remove content that we reasonably believe is unlawful, fraudulent, misleading, abusive, defamatory, offensive or otherwise inappropriate.
15. Personal Information
Information submitted through our website is handled according to our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how personal information may be collected, used and protected.
16. Communications
When you provide an email address or telephone number, you may receive communications relating to your orders, inquiries, deliveries, customer service requests or other transactions.
Where required, marketing communications and text messages will be sent in accordance with applicable consent and messaging requirements.
You may opt out of marketing communications according to the instructions provided in those communications.
17. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, manufacturers, delivery providers or other external resources.
Mattress Don does not control third-party websites and is not responsible for their content, policies, security, availability or practices.
Your use of third-party services may be subject to those providers' separate terms and policies.
18. Optional Tools and Technology
Our website may use third-party software, applications, payment systems, analytics services, communication platforms, artificial intelligence tools or other technology to operate and improve our services.
These third-party services may be subject to their own terms and privacy policies.
We are not responsible for interruptions or errors caused by third-party systems beyond our reasonable control.
19. Errors and Omissions
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or other information.
We reserve the right to correct errors, update information or cancel affected orders when appropriate.
If a customer has already paid for an order that Mattress Don cannot fulfill because of an error, we will provide any refund required under applicable law.
20. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, timely or error-free.
We do not guarantee that information obtained through the website will always be complete, accurate or current.
Nothing in these Terms limits any warranty, representation or consumer protection right that cannot legally be excluded or limited.
21. Limitation of Liability
To the fullest extent permitted by applicable law, Mattress Don LLC and its owners, officers, employees, contractors, agents, suppliers and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of the website or services, except where such limitation is prohibited by law.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
22. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Mattress Don LLC and its owners, officers, employees, agents, contractors and service providers from claims, liabilities, damages, losses and reasonable expenses arising from your violation of these Terms, misuse of the website or violation of another person's rights.
23. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.
24. No Waiver
If Mattress Don does not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce that provision in the future.
25. Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund & Exchange Policy and any other policies specifically incorporated into these Terms, constitute the agreement governing your use of the website and our online services.
If there is a conflict between these Terms and a specific written sales agreement or product-specific policy, the more specific terms applicable to that purchase will control to the extent permitted by law.
26. Changes to These Terms
Mattress Don may update these Terms of Service from time to time.
When changes are made, we may update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
27. Governing Law
These Terms will be governed by the laws applicable to Mattress Don LLC and the transaction, without regard to conflict-of-law principles, except to the extent that applicable consumer-protection laws require otherwise.
Any dispute will be handled in accordance with applicable federal, state and local law.
28. Contact Mattress Don
If you have questions about these Terms of Service, please contact us:
Mattress Don LLC
Email: info@mattressdon.com Website: mattressdon.com
For questions regarding a specific order, product, delivery, return, exchange or warranty, please contact Mattress Don before completing your purchase whenever possible.