Warranty Policy
Last Updated: September 20, 2026
At Mattress Don LLC, we sell mattresses from a variety of manufacturers and through different inventory channels. Because our inventory can include new, overstock, open-box, clearance, returned, discontinued and specially priced mattresses, warranty coverage can vary by product.
We believe customers should know exactly what warranty coverage applies before purchasing.
1. Manufacturer Warranties
Some mattresses sold by Mattress Don may include a manufacturer's limited warranty. When a manufacturer warranty applies, the manufacturer's warranty terms, conditions, exclusions and claim procedures will govern that coverage.
Manufacturer warranties may vary based on:
Mattress model
Product condition
Date of manufacture
Original purchase status
Whether the product is new, open-box, returned or otherwise discounted
Whether the manufacturer recognizes the purchaser as an eligible warranty holder
Other requirements established by the manufacturer
Customers should review the applicable manufacturer's warranty before purchasing whenever warranty coverage is offered.
Where applicable, Mattress Don will provide or make available warranty information for the product before purchase.
2. Products Without a Manufacturer Warranty
Not every mattress sold by Mattress Don includes a manufacturer warranty.
Certain open-box, clearance, returned, overstock, discontinued or specially discounted mattresses may be sold without a manufacturer's warranty.
When a product does not include a manufacturer's warranty, that information will be disclosed in the product listing, invoice, written sales terms, or other applicable purchase documentation.
Customers are responsible for reviewing the warranty information and condition of the mattress before completing a purchase.
3. Mattress Don Limited Warranty or Exchange Coverage
Unless specifically stated otherwise in writing, Mattress Don does not represent that every mattress we sell carries a Mattress Don warranty.
When Mattress Don provides a specific warranty, limited warranty, defect coverage, or exchange commitment for a particular product, the applicable terms will be provided with the product listing, invoice, receipt, or other written documentation.
Any such written terms will control the applicable coverage for that product.
4. Defects, Damage and Misuse
Warranty or defect coverage, when applicable, generally concerns qualifying defects or conditions covered by the applicable warranty.
Warranty or exchange coverage may not apply to problems resulting from:
Misuse or abuse
Improper handling or installation
Physical damage after delivery
Stains, spills or contamination
Normal wear and tear
Damage caused by an unsuitable foundation or support system
Alterations or modifications
Failure to follow applicable manufacturer care instructions
Conditions specifically excluded by the applicable warranty
The specific manufacturer's warranty or written Mattress Don terms should be reviewed for applicable exclusions.
5. Manufacturer Warranty Claims
When a product is covered by a manufacturer's warranty, the manufacturer may require the customer to submit the warranty claim directly to the manufacturer.
The manufacturer may require documentation such as:
Original purchase receipt or invoice
Product identification information
Photographs
Proof of ownership
Mattress tags or labels
Information concerning the foundation or support system
Other documentation required under the manufacturer's warranty
Mattress Don will provide reasonable assistance with warranty information when appropriate, but we cannot guarantee that a manufacturer will approve a warranty claim.
6. Warranty Coverage Is Product-Specific
Because Mattress Don's inventory changes frequently, customers should not assume that one mattress has the same warranty coverage as another mattress from the same brand.
The warranty information associated with the specific product you are purchasing controls.
If you have questions about warranty coverage, condition or exclusions, please contact Mattress Don before completing your purchase.
7. Relationship to Our Return and Exchange Policy
Warranty coverage is separate from Mattress Don's Return & Exchange Policy.
A product may have a manufacturer's warranty while still being subject to Mattress Don's applicable return, exchange and final-sale terms.
Customers should review both policies before purchasing.
8. Applicable Law
Nothing in this Warranty Policy is intended to waive, limit or eliminate any consumer rights or protections that cannot legally be waived or limited under applicable federal, state or local law.
Warranty rights can vary depending on the product, manufacturer, transaction and location of the customer.
9. Contact Mattress Don
If you have questions regarding warranty coverage for a specific mattress, please contact us before purchasing.
Mattress Don LLC
Email: info@mattressdon.com Website: mattressdon.com
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